This Privacy Policy is applicable to personally identifiable information (hereinafter referred to as “Personal Data” and detailed below) collected, processed, stored and used by Sony Pictures Networks India Private Limited (now known as Culver Max Entertainment Private Limited) having its registered office at Interface Building No. 7, 4th Floor, Malad (West), Mumbai – 400 064, India ("SPN") either through its owned, controlled and operated website located athttps://www.sonyliv.comand/or app named SonyLIV (collectively and individually referred to as “Sony LIV”), in connection with individual Users’ ("User", "You", or “Your”) access to or use of SonyLIV services. SonyLIV is available on various platforms and devices like mobile phones, tablets, smart televisions, set-top boxes and various other devices connected to the internet on which SonyLIV is embedded or otherwise made available.
Access to complete content and services on SonyLIV is only available on a subscription basis and to Users who are above the age of 18 (eighteen) years.
"Personal Data"means any information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with You. Personal Data does not include information that is publicly available, de-identified, or aggregated.
To access SonyLIV, SPN requires You to provide Your Personal Data since SPN cannot identify You by a pseudonym or through anonymous data. SPN may collect anonymized data from You based on certain activities You perform on SonyLIV for analytics and statistical purposes. Such anonymized data will not be associated with Your Personal Data and will not be applicable under this Privacy Policy.
SPN collects the following mandatory and voluntary Personal Data from You:
To use SonyLIV and the services it offers, Users must register and create an account ("Account"). Creating the Account may require the User to provide the following Personal Data associated with the User, including but not limited to:
You may also subscribe to SonyLIV by using an activation or subscription codes or coupon provided by SPN or its commercial associates authorized to issue codes or coupons. SPN may store details related to codes or coupons You use and associated with it the Order ID, IP Address and Device ID.
If You send any correspondences, such as emails or letters including data subject requests to SPN, or if other users or third parties send Personal Data about Your activities on SonyLIV, then SPN may collect and store such Personal Data. SPN may collect additional Personal Data at other times, including but not limited to, when You provide feedback, when You change Your content or email preferences etc. This Personal Data includes the information You may share with SPN during such correspondence like Your name, e-mail address, mobile number, city, country, etc.
The additional Personal Data mentioned above is collected solely for the purpose of communicating with the User regarding the SonyLIV services, processing the feedback received, and conducting surveys to implement suggestions, processing and implementing change requests, data subject requests and enriching the overall user experience. Users will be asked to provide their consent in case the above-mentioned Personal Data is processed for any purpose other than those detailed above.
Usage Information may consist, inter alia, of the following data about Your visit, usage of services and consumption of content on SonyLIV:
Usage Information is generally of a nature which is non-identifiable of a natural person (for example aggregate analytics). However, in order to process such Usage Information and to make it feasible for SPN’s legitimate business interests, SPN may associate the Usage Information with other information collected from You and such combination may be treated as Personal Data.
SPN uses IP addresses for the following purposes:
If collected, these Device Identifiers will be used for the following purposes:
To improve Your experience on SonyLIV, SPN collects, uses and stores cookies. Cookies are files that web servers place on Your device to provide You with a seamless interaction with the web and application platforms. Some of these cookies are mandatory for the functioning of SonyLIV while some cookies are used to track Your behavior on SonyLIV for an enhanced experience. SPN will seek Your consent before using any cookies which are not mandatory.
For more information about the cookies SPN uses, please refer to SPN’sCookie Policy.
To provide You with certain features and to improve Your experience on the application of SonyLIV, SPN asks You for the following in-app permissions:
SPN will seek Your consent before using any permissions which are not mandatory in nature.
SPN may track certain information about You, in an anonymized manner, based upon Your behavior while using SonyLIV for below mentioned purposes of analytics and statistical insights:
SPN may use the Personal Data collected for the following purposes:
If SPN wishes to collect and process Your Personal Data for purposes other than those mentioned above, SPN shall seek specific consent from You prior to collecting and processing Your Personal Data for such additional purposes unless this falls within legitimate business interest for processing as explained in paragraph 7 below.
SPN processes Your Personal Data for the purposes detailed hereunder, based on the following lawful basis: (i) obtaining explicit and/or implied consent from You for processing Your Personal Data; (ii) where it is necessary for SPN to undertake its legal obligations; (iii) SPN’s exercise of its rights under a contract with You; or (iv) processing of Personal Data for legitimate interests where processing is not necessary to meet contractual obligations, but is necessary to provide You with services and content of SonyLIV.
SPN may share Personal Data with the following parties:
SPN may, from time to time, employ third-party service providers to perform certain functions on SPN’s behalf, such as hosting or operation of SonyLIV, hosting the Personal Data, e-mails, messages or other communications, and providing data analysis services etc. within or outside Your country. Wherever Your Personal Data is transferred, stored or processed, SPN will take reasonable steps to safeguard the privacy of Your Personal Data. Any Personal Data shall be disclosed to such third-party service providers only after ensuring contractual protection of Your Personal Data, including that such third-party service providers implement adequate technical measures to safeguard Your Personal Data. These third-party service providers are prohibited from using Your Personal Data for purposes other than those specified in Paragraph 6 above or required by law. Additionally, if You have any queries or questions regarding collection, use, disclosure or storage of Personal Data by service providers outside United States of America, on behalf of SPN, You can reach out to our DPO atdpo@setindia.com
SPN operates globally and it may transfer Your Personal Data to SPN’s affiliated companies primarily for business and operational purposes.
SPN or any of its businesses, including SonyLIV, may be acquired or merged or de-merged or spun off or may be subject to any other transactions wherein SPN may no longer remain the controller or processor of Your Personal Data. In such cases, where any such transaction takes place which covers Your Personal Data, Your Personal Data shall be transferred as part of such transaction. Such transfer of Your Personal Data will without any further notice to the Users and by using SonyLIV, You hereby acknowledge and agree that this Privacy Policy will serve as notice enough for any such transfer.
SPN may transfer and disclose Your Personal Data to:
The aforesaid disclosures may be carried out by SPN without notice to You.
SPN does not ‘sell’ Personal Data of its Users.
SPN will not discriminate against any consumer for exercising their rights.
If provided under the relevant data protection laws of the jurisdiction that You reside in or are a citizen of, the following rights shall be available to You:
You may request copies, in a structured, commonly used, and machine-readable format, of the Personal Data that You provided to SPN, wherever feasible. Alternatively, You may request for Your Personal Data to be transmitted to another service provider (where technically feasible) directly by SPN.
SPN retains Your Personal Data for legitimate business interests and until SPN requires such Personal Data for the purposes for which the same has been collected as specified in Paragraphs 6 and 7. SPN may also need to retain Your Personal Data for SPN to comply with legal obligations as specified in Paragraph 8. If You no longer want SPN to use Your Personal Data, then You can request that SPN erases Your Personal Data. Do note that if You request for the erasure of Your Personal Data, SPN may retain some of the Personal Data as may be required for the following purposes and as permitted by law:
You should be aware that it may not be possible to completely remove or delete all Your Personal Data from SPN’s databases to effect any opt-out preferences You have made due to technical concerns with data backup and contingency support.
Your request for deletion or modification of Your Personal Data shall be subject to the following:
Do note that if You have multiple accounts with SonyLIV, then You will have to raise separate requests for deletion or modification of Your Personal Data for each of the Accounts, along with the associated email IDs or phone numbers or provide SPN with any unique identifiers as may be required for identifying Your Personal Data in SPN’s systems.
Where there is a lawful basis for processing Your Personal Data and such processing falls within SPN’s legitimate interest like, without limitation, Device ID, IP Address, geo-location, User ID, or where You have reasons to believe that the Personal Data being processed by SPN is inaccurate, unlawful or is no longer required to be processed by SPN under any lawful basis, You may, at any time, ask SPN to restrict or object the processing of Your Personal Data.
9.5. Opting Out
You can opt-out of receiving general marketing emails or push notifications by following the step-by-step process detailed in our FAQ section. Alternatively, you can opt out by following the opt-out or unsubscribe instructions in the message or by contacting us atprioritysupport@sonyliv.com. Currently, SPN does not engage in cross-context behavioral advertising or targeted advertising. If you would like to opt out of collection of non-mandatory cookies, you will need toclick hereand opt out of cookies by using the cookie settings page for SonyLIV.
To send a request for any of the above-mentioned purposes, kindly send an e-mail to SPN’s DPO atdpo@setindia.comor write to us sent by facsimile transmission, to the fax telephone number +91 (22) 6640 7557. SPN shall process your request within 45 (forty-five) days from the date of receipt of request to complete Your requests. Depending on the complexities involved, SPN may seek an extension of a further 45 (forty-five) days by giving a prior notice to You with the reason for the extension. If SPN denies your request, SPN will notify you and provide our reasons for the denial and instructions regarding the rights you may have under applicable laws to appeal the decision. If the appeal is denied, SPN will notify you of your rights under applicable laws to submit a complaint.
9.6.SPN shall not charge You for fulfilling any of the above requests. However, if the fulfilment of any such request leads to certain costs being incurred by SPN, then SPN will notify You prior to processing such request.
9.7.SPN advises the Users to identify themselves in their requests to the DPO for exercising any of their rights with respect to their Personal Data. SPN may not be able to process any requests made in the event the User fails to identify themselves or if SPN is unable to authenticate such a User. In accordance with applicable law, SPN may also decline to process requests that are unreasonably repetitive or systematic, requiring disproportionate effort, jeopardizing the privacy of others, or would be extremely impractical or for which access is not otherwise required.
9.8.Please be aware that if You do not allow SPN to collect Personal Data from You, SPN may not be able to deliver certain experiences, features and services to You, and some of Sony LIV’s services may not be able to take account of Your interests and preferences. If collection of Personal Data is mandatory, SPN shall inform You at the point of collection so that You can make an informed decision whether You wish to allow the processing of such Personal Data.
SPN does not intend to collect or does not knowingly collect Personal Information as defined by the US Children’s Privacy Protection Act (“COPPA”) in a manner that is not permitted by COPPA. SPN does not knowingly permit any person who is under 18 years of age to register with SonyLIV or to provide any other Personal Data. If you are a parent or guardian and believe SPN has collected Personal Data from a child in a manner not permitted by COPPA, please contact SPN and SPN will remove such data to the extent required by COPPA. SonyLIV may provide the functionality of Parental Control for such purposes where You can lock Your profile with the help of a password.
In the event SPN collects the Personal Data of minors, SPN will obtain parental consent from the minor’s parent or legal guardian prior to collection and processing of such Personal Data.
We operate globally and may transfer Your Personal Data to SPN’s affiliated companies or third parties in locations around the world for the purposes described in this Privacy Policy. Wherever Your Personal Data is transferred, stored or processed by Us, We will take reasonable steps to safeguard the privacy of Your Personal Data. Additionally, when disclosing Personal Data to any third party outside the jurisdiction where We provide Our Services and transfer Personal Data, We ensure our legal agreements with such third parties include data transfer and data protection requirements ensuring an adequate level of safeguard and protection as required under the applicable laws of the relevant jurisdictions.
12.1 SPN respects Your privacy and is committed to protecting the personally identifiable information You provide when You use or access SonyLIV services. SPN takes commercially reasonable and appropriate precautions to protect Your Personal Data from unauthorized disclosure and security breaches.
12.2 You understand that the services offered by SonyLIV are on a subscription basis. SPN may send SMS, e-mail or other notification prior to the expiry of Your subscription services to notify you about the last date of Your subscription. For auto-renewal subscription, You may receive SMS, E-mail or notification from SPN or SPN’s authorized vendor notifying You about the renewal of your subscription pack depending upon the subscription duration and payment preferences You may have chosen at the time of registration and creation of Your Account.
12.3 It is important to let You know that electronic data can be intercepted, corrupted, lost or destroyed. SPN cannot guarantee or warrant the security of any data and consequently, Your use of SonyLIV is at Your own risk. SPN is, however, continuously implementing and updating administrative, technical and physical security measures to help protect Your Personal Data against unauthorized access, loss, destruction, corruption or alteration.
12.4 If You know or have reason to believe that Your account credentials have been lost, stolen, altered, or otherwise compromised or there has been an actual or suspected unauthorized use of Your account, please contact Data Protection Officer (DPO) by email atdpo@setindia.com.
SPN will update this Privacy Policy from time to time in response to changing legal, regulatory, business or operational requirements or when there is a change or update in the services offered on SonyLIV. SPN will provide notice of any such changes to thePrivacy Policy, including when such changes will take effect, in accordance with the applicable law. Your continued use of SonyLIV after any such updates to thePrivacy Policywill constitute acknowledgement and acceptance of those changes. If You do not wish to acknowledge or accept any updates to this Privacy Policy, You may cancel Your Account, subscription and use of SonyLIV.
SPN welcomes questions, comments, and concerns about its Privacy Policy and privacy practices. You can contact SPN’s Data Protection Officer (DPO) by email atdpo@setindia.com(via Your registered email address provided at the time of creation of your Account or using which You availed the subscription of SonyLIV) in relation to concerns or comments for any of the following:
If You contact SPN with a privacy complaint, it will be assessed with the aim of resolving the issue in a timely and effective manner. Please note that if You contact SPN to assist You in this regard, for Your safety and Sony LIV’s, SPN may need to authenticate Your identity before fulfilling Your request.
In case You require technical support (like subscription-related, app functioning-related, technical-related, payment-related, etc.), You may write to SPN atprioritysupport@sonyliv.com.
SPN will only use Your email address for customer interaction and communication. After your query is resolved, SPN will not share with You information about its services including SonyLIV, either through mailers or any other form of communication for which You don't provide consent to SPN.
Last Updated date: April 15, 2024