Step 1: Enter your mobile number.
Step 2: An OTP will be sent on this number.
Step 3: You’ve just got to enter it and click on Submit.
Ta Da! You are now a part of LIV! Stream over 30,000 hours of entertaining content! Binge away!
Step 1: Enter your email ID.
Step 2: An OTP will be sent on this email ID.
Step 3: You’ve just got to enter it and click on Submit.
Ta Da! You are now a part of LIV! Stream over 30,000 hours of entertaining content! Binge away!
Binge your favourite content on the big screen too! That too without the hassle of typing through clunky TV remotes. Here’s how:-
Step 1: You can activate LIV on your TV using your mobile phone or web app.
Step 2: With your TV remote, click on Sign in / Register.
Step 3: You will get a 4-digit code.
Step 4: Next, click on Activate on your mobile app / web.
Step 5: You’re almost there! Now all you have to do is, sign in with your credentials and type the 4-digit code that was displayed on the TV.
Step 6: Grab the popcorn! You are now signed in to over 30000 hours of binge-worthy content on your TV!
We’re extremely sorry buddy. Sony LIV is available in select countries globally and registrations are geo-blocked to each country. Your LIV account will be accessible to you only in the country of registration, and not in any other outside your country of registration.
Sony LIV provides a wide array of availability and support. Specifications particular to device make and model can be found below.
Devices | Platforms | Minimum OS Version Support |
---|---|---|
Mobile and Tablet | Android | Android 6.0 and above |
iOS | iOS 13.0 and above | |
Desktop Website | Safari | 12.0 and above |
Firefox | 69.0 and above | |
Chrome | 73.0.3626.161 and above | |
Edge | 86.0 and above | |
Mobile Web | Safari | 12.0 and above |
Firefox | 69.0 and above | |
Chrome | 72.0.3626.161 and above | |
Edge | 45.0 and above | |
Television | Android TV | Android 5.1 and above |
Apple TV | tvOS 12.0 and above | |
AFS | Android 5.1 and above |
Step 1: First, let’s make sure you are connected to the internet. If not, please check your internet connection.
Step 2: If the app still shows an error, you can write an email tolivsupport@SonyLIV.comwith the following details:
-Your device information,
-Your Internet Service Provider,
-Details of the video you are watching
No internet connection? No worries. Premium subscribers can download their favourite shows on mobile / tablet app and watch them offline.
Become a premium subscriber now! Download and watch the most entertaining content even when you’re offline.
Android
iPhone/iPad
Google Chrome
Safari
Emails
Sony LIV has launched monthly and yearly subscription packs for premium membership for all users in the United States of America and is available for streaming on Web, Android, and iOS platforms (iPhone, iPad, and Apple TV). These packs will get auto-renewed. Our premium membership packs are available at pocket-friendly prices*:
Currency | LIV Premium Monthly Subscription Pack | LIV Premium Yearly Subscription Pack |
---|---|---|
USD | 7.99 | 49.99 |
*The entitlements under each subscription offering are subject to change by providing you with a reasonable prior notice. No refund shall be provided in case of any changes in the subscription offerings.
LIV premium subscription packs provides access to streaming of exclusive LIV Originals, select movies and your favourite television shows from Sony Entertainment Television (SET), SAB TV and other channels from Sony’s network of channels. Entitlements include:
*The entitlements under each subscription offering are subject to change. No refund shall be provided in case of any changes in the subscription offerings.
In-App Billing with Google Play Store, Apple App store, Amazon & Payments via Pay-pal and Credit Card/Debit card is supported.
If your payment mode supports auto-renewal and unless you cancel your subscription prior to the date of renewal, then your subscription will renew automatically, without any interruption, at the end of your subscription cycle.
If your payment mode doesn’t support auto-renewal, then you can renew your subscription by going to ‘My Purchases’.
Don’t you worry. You can subscribe again from ‘My Purchases’ or from the Premium content of your choice.
You could also click on the Subscription cards on the homepage.
The cancellation will depend on the mode of payment.
- Go to ‘My Purchases’ Section on SonyLIV and click ‘Cancel’ to unsubscribe.
- Go to your Play Store Account.
- Select Subscriptions.
- Click on Unsubscribe.
- Go to the Settings icon on your iOS device.
- Select the option "iTunes & App Store".
- Click on “Apple ID” and then select “View Apple ID”.
- Now, login with your credentials.
- Click on “Subscriptions” and select the pack you wish to unsubscribe.
If you have made a purchase using any other mode of payment, you will be charged only once and your subscription will expire automatically once your pack expires.
Sorry! We do not provide refunds or credits for any partial-month membership periods or unwatched content, unless required by law.
However, you can access the content till the end of the subscription period! In case of queries, feel free to contact us on livsupport@SonyLIV.com
Sony LIV Premium membership is available on Andriod, Web , IOS, Apple TV , Android TV and AFS Platforms.
You can watch SONYLIV across your devices like Andriod, Web , IOS, Apple TV , Android TV and AFS through the same user credentials.
You can watch concurrently across 2 devices only.
It’s super easy!
Step 1: Make sure you're signed in to your account.
Step 2: See a '+' sign next to the content you're watching? Just click on it. And done!
Added something by mistake?
Go to the specific content’s video and tap on the ‘My List’ icon to remove it from there.
Alternatively, you could also visit the 'My List' section and edit your collection.
- If you wish to move your Sony LIV account from a corporate email address to a personal email address.
- If you’re an Apple user who at the time of taking your subscription chose to encrypt your email address and wish to change it now with your correct email address.
- You are requested to write to us atlivsupport@sonyliv.comwith the following details from your currently registered email address:
- Click on More>My Account>Edit Details Change Name.
- Go to menu on your mobile app and select “More”.
- On this screen, click on “My Account”.
- Click on “Edit Details” and make the changes in the name field.
If you have upgraded or deleted the application, or if you have issues with downloading the application after subscribing, do not worry. Your subscriptions are guaranteed. This functionality "restores" i.e. re-instate the active subscription on your device. This functionality is only available for Apple users.
There are multiple scenarios where ‘Restore’ functionality is helpful.
For example, in cases where the user bought a subscription from say iPhone or received subscription purchase confirmation from iTunes/Apple Store but the subscription is not visible or active on Apple TV, in such situations, clicking on ‘Restore’ button under ‘My Account’ or My Purchase’ will enable the subscription on Apple TV.
In cases where a user deletes and reinstalls the application or restores the device from a backup, then clicking on ‘Restore’ button under ‘My Account’ or ‘My Purchase’ will enable your subscription.
User can restore functionality from either ‘My Account’ in the Main Menu or from ‘My Purchases’ tab under ‘My Account’.
Please make sure that you are logged and using the same Apple ID to restore which you used to purchase the subscription. If the Apple ID does not match with the ID you used to purchase subscription, the Restore functionality will fail.
Restore functionality is available and supports all Apple devices such iPhone, iPad, and Apple TV.
We support standalone Chromecast devices from Generation 2 to Generation 3 and all TVs having in-built Chromecast device. In case you are using Chromecast Generation 1 device, please note that this device is no longer supported by Google and you might experience playback issues
We don’t support any kind of mirroring through mobile phones / Screencast / MiraCast / MyCast/ Anycast or Airplay.
This means that the information on the device that you are trying to cast needs to be refreshed. To fix this issue, follow the steps below and try to cast again –
- Unplug your Chromecast device from the power source for 15 secs and plug it back to allow Chromecast to reboot.
- Restart your android phone or tablet.
- Ensure that your android device and Chromecast are connected to the same Wi-Fi.
- Update Google Home and Google Play services.
- Sign out of Sony LIV
- Unplug your Chromecast device from power source for 15 secs and plug it back to allow Chromecast to reboot.
- Ensure that your iPhone/iPad and Chromecast are connected to same Wi-Fi.
- If you use Google Chrome, you can turn off unnecessary add-ons by following the below steps and try casting again:
Please try the following options:
- Delete special characters from your Chromecast device name such as emoji’s or apostrophes as Sony LIV app cannot recognize special characters.
- Ensure that your device and Chromecast are connected to same Wi-Fi.
- Update to recent version of Google Chrome.
- In case if your router, modem or getaway is set to multicast routing, kindly refer to your router, modem, or getaway owner’s manual or manufacturer for setup instructions.
- Make sure you are having latest Sony LIV app version installed on your device.
- To change subtitle or audio language of the casting, go to ‘Subtitle & Audio’ settings on the player of your device and choose your preferred settings. On submitting, the casting will start playing with the selected subtitle/audio language.
- To change volume of casting, press your phone or tablet’s volume buttons.
- Select the next content you wish to watch and press play. The earlier content will stop casting and the current content that is playing will be casted instead.
- If you still need help with issue resolution, kindly drop an email to livsupport@sonyliv.com with detailed description of the issue.